Location is great I no people over look it for bad reviews and I understand that but they have a new manager and she is working hard to get place back up to par have stayed 2 times recently and room was very clean there doing updating I have been pleased only complaint of front desk there just short with you if you try telling them a issue which was WiFi and myself would like a new mattress seemed wore out but surprised it actually slept well did not get up with back pains and I do at home on my $1700 mattress
Jerry
september 2024
staff excellent rooms spotless
Gary
september 2022
The room was in a perfect location, I was able to go out in the balcony and set and smoke. The rooms looked they had been remodeled. Very clean.
Berry
juli 2023
First I want to give Booking. Com a Big Thank you for the Great Deal, they gave me. 2yrs ago my 81 yr. old Mother broke her hip and femur bone, she has made a great recovery. So I suprised her with a trip to the Great Smoky Mountains, her favorite place to go. We spent 3 days and had a wonderful time. The room was nice and clean, beds were comfortable. All the staff, from the ladies in the office to the cleaning service were very nice and helpful. This was my second time staying here in the last two years.
Whitton
mai 2023
The value of the room was great and the location couldn’t have been better. It suited our travel needs. Our grandson loved the pool. It was extremely clean as was the pool area.
Lynne
september 2024
We came for the Rod Run so we weren’t in the room much. Very good location to walk everywhere. Big balconies and plenty of space to watch the action on the strip. Lots of parking. Nice pool to cool off. Great atmosphere. Perfect place to party with the neighbors, crash, wake up and repeat! Super good value but you get what you pay for.
Mcdaniel
september 2023
Great location and great prices.
Woods
juli 2023
The room was clean and the beds were comfortable. Had packets of coffee but no coffee maker which was frustrating
Timothy
september 2023
Staff were all very kind and the location was within walking distance to everything we wanted to do. A/C and the heater worked very well. Water pressure and temperature were both good. The wifi was decent for the majority of our stay. Spacious room.
Mrs
oktober 2024
Honestly, I was a bit worried after reading some of the reviews. It was such a great deal I thought there might be something to the bad reviews. Yes, the hotel is dated but most are these days. We thought the room was as clean as any other major chain we stay at. The staff was extremely outgoing and pleasant. It is hard to feel safe all the time just about anywhere you go, however, my wife accidentally left the door open as we left. The door was open for about 8 hours as we traveled into Cherokee, NC and back. Tablets, medication, and pricy luggage were all there, nothing missing.
Bobby
juni 2023